Privacy Policy

At Lumiveil Studio ("we," "us," or "our"), your privacy is integral to our work. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website, services, or interact with us in any capacity.

1. Information We Collect

We collect the following categories of personal information:

Information You Provide

• Name, email address, and phone number when you contact us or book a session
• Billing information processed securely through our payment processor
• Creative briefs, mood boards, and preferences shared during the pre-session consultation process
• Photographic images and likenesses captured during sessions

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring URLs and general geographic location (city/country level)

2. How We Use Your Information

We use your information to:

• Schedule and fulfill photographic sessions
• Process payments and issue invoices
• Deliver your final image gallery
• Communicate about your booking and provide customer support
• Improve our services and website experience
• Send transactional and, with your consent, marketing communications
• Comply with legal obligations

We will never sell your personal information to third parties.

3. AI Processing & Image Data

Lumiveil Studio uses proprietary AI-assisted post-processing tools to enhance your portraits. We are committed to transparent and ethical use of artificial intelligence with respect to your likeness.

• Your images are never used to train external AI models without your explicit written consent.
• All AI processing occurs within our secured, internal pipeline and is not shared with third-party AI platforms.
• Processed images are stored on encrypted servers with access restricted to authorized studio personnel.
• You retain full ownership of your final images as specified in your session agreement.
• Raw and intermediate AI-processing files are deleted within 90 days of gallery delivery unless you have requested extended archiving.

4. Data Sharing & Third Parties

We share your data only with:

• Payment processors (Stripe, Inc.) for secure transaction handling — governed by their own privacy policy
• Cloud storage providers for encrypted gallery delivery — subject to data processing agreements
• Legal authorities if required by applicable law or valid legal process

We do not share images of you with any third party for marketing, commercial, or research purposes without your explicit written consent.

5. Cookies & Tracking

Our website uses cookies to improve your browsing experience. Types of cookies we use:

• Essential cookies: Required for site functionality
• Analytics cookies: Anonymous usage data via privacy-respecting analytics (no cross-site tracking)
• Preference cookies: To remember your settings

You may disable non-essential cookies via your browser settings. This will not affect your ability to access our website.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy. Specifically:

• Client booking data: 5 years for accounting and tax purposes
• Final delivered images: Until deletion is requested by the client
• Raw session files: 90 days post-delivery
• Marketing communications data: Until you unsubscribe or request deletion

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing activities
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time (without affecting past processing)

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it promptly.

9. International Data Transfers

Lumiveil Studio operates across New York, Paris, and Tokyo. Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards (including Standard Contractual Clauses where applicable) are in place for all international transfers.

10. Contact Us

For privacy-related inquiries, requests, or complaints:

• Email: [email protected]
• Post: Lumiveil Studio, 142 West 28th St, Suite 4A, New York, NY 10001

If you are located in the European Union, you have the right to lodge a complaint with your local supervisory authority.